Shop Terms & Conditions

1. INITIAL PROVISIONS

1. Akterm online store, available under the internet service www.akterm.tech, is run by Akterm Sp. z o.o with its registered office in Radom entered into the National Court Register by the District Court w / for M. ST. WARSZAWY IN WARSZAWIE, 14th Economic Department of the National Court Register under the number KRS 0000740718, with share capital of PLN 30,000, NIP 7962985333, REGON 38080309000000

2. Regulations for skiers is handled by both Consumers and Entrepreneurs using the Store and sets out the rules for using the Online Store as well as the rules and procedure for concluding Sales Agreements with a Customer at a distance using the Store.

2. DEFINITIONS

1. Consumer - a natural person concluding contracts with the Seller as part of the Store, being the subject is not related to his business or professional activity.
2. Seller - Akterm sp.z o.o with its registered office in Radom at ul. Szewska 28/4, postal code 26-600, entered into the National Court Register by the District Court for / in M. ST. WARSZAWY IN WARSZAWIE, 14th Economic Department of the National Court Register under the number KRS 0000740718, with share capital of PLN 30,000, NIP 7962985333, REGON 38080309000000
3. Customer - any entity making purchases through the Store.
4. Entrepreneur - a natural person, a legal person and an organizational unit which is not a legal person, a separate act granting legal capacity, carrying out our business activity that uses the Store.
5. Store - an online store run by the Seller at the website address www.akterm.tech
6. Distance contract - a contract concluded with the customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous presence of the parties, with the sole choice of one or more functions of distance communication to conclude the contract concluded.
7. Regulations - presenting the regulations of the Store.
8. Order - the Customer's declaration of intent made using the Order Form and transactions binding for the conclusion of the Product Sales Agreement or Products with the Seller.
9. Account - the customer's account in the Store, it collects data provided by the Customer and information about Orders placed in the Store.
10. Order form an interactive form available in the Store that allows placing an Order, including by adding Products to the Basket and the conditions of the Sale conditions, including delivery and payment.
11. Shopping Cart – an element of the Store software, in which Products selected by customers for purchase are visible, and it is also possible to determine and include Order data, depending on the number of products.
12. Product - a movable item / service available in the Store that is the subject of Sales contracts between Customers and the Seller.
13. Sales Agreement - sales contract The product concludes contracts between customers and the Seller via the Online Store. The Sales Agreement also means - applying to the Product feature - a contract for the provision of services and a contract for specific work.

3. CONTACT WITH THE STORE

1. Seller's address: ul. Szewska 28/4, 26-600 Radom
2. The email address of the Seller: biuro@akterm.tech
3. The Seller's telephone number: +48 (48) 30 70 100
4. The Customer may communicate with the Seller using the addresses and mobile phones provided in the recommended paragraphs.
5. The Customer may communicate by phone with the Seller between 8am and 5pm

4. TECHNICAL REQUIREMENTS

The offer from the Store, including the Store's assortment list and when placing orders for Products, are available:

a. end device with an Internet network and Internet browser such as Internet Explorer, Google Chrome, Mozilla FireFox, Opera, Safari,
b. an active e-mail account (e-mail),
c. support cookies,

5. GENERAL INFORMATION

1. The Seller, to the fullest extent available by law, of unsupported functions of sharing that it is interrupted in the operation of the Online Store is a force majeure, unlawful action of persons who are available or incompatibility of the Online Store with the technical infrastructure of the customer.
2. offers the Store's assortment without creating an Account. Placing orders by customers for products in the Store's assortment are available using personal data and addresses, which may include orders Orders without an Account bet.
3. The prices given in the store are given in Polish zlotys and are gross prices (including VAT).
4. The final (final) amount to be paid by the customer consists of the price for the product and the cost of delivery (including fees for transport, delivery and postal services), and about which the customer is informed on the Store's pages when placing orders, including the deadline expressing the will to be bound by the Sales Agreement.
5. In the case of a Contract covering a subscription or provision of services for an indefinite period, the final (final) price is the total price including all payments for the accounting period.
6. Where the nature of the subject of the Agreement does not allow, judiciously judging, to calculate in advance the amount of the final (final) price, information on the manner in which the price will be calculated, as well as about charges for transport, delivery, postal services and other costs will be given in the Store in the Product description.

6. RULES OF ORDER SUBMISSION

In order to place an Order:

1. select the Product that is the subject of the Order, and then click "Add to basket" (or equivalent);
2. Click the basket-like icon and click "Finalize Order"
3. Complete the Order Form by entering the recipient's details of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice data, if different from the recipient's data,
4. click "Order and pay" / click "Order and pay"
5. select one of the available payment methods and depending on the payment method, pay for the order within a specified period, subject to § 8 point 3.

7. OFFERED DELIVERY AND PAYMENT METHODS

The Customer may use the following methods of delivery or receipt of the ordered Product:

a. Postal delivery
b. Personal pickup available at: Szewska 28/4, 26-600 Radom

The customer can use the following payment methods:

a. Payment on delivery
b. Payment by bank transfer to the Seller's account
c. Electronic payments
d. Payment by payment card.

Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.

8. PERFORMANCE OF THE SALE CONTRACT

1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed the Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation occurs by sending the Customer an appropriate e-mail to the Customer's e-mail address provided during the submission of the Order, which contains at least the Seller's statement of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon the receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
3. If selected by the Customer:
a. payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 7 calendar days from the date of the Sale Agreement - otherwise the order will be canceled.
b. cash payment on personal pickup of the parcel, the Customer is obliged to make the payment on receipt of the parcel within 1 days of receiving information about the readiness of the parcel for pickup.
4. If the Customer has chosen a delivery method other than personal pickup, the Product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this paragraph), in the manner chosen by the Customer when placing the Order.
a. When ordering Products with different delivery times, the delivery date is the longest given date.
b. In the case of ordering Products with different delivery times, the Customer may request the delivery of Products in parts or provide all Products after completing the entire order.
5. If the Customer chooses to collect the Product personally, the Product will be ready for collection by the Customer within the time specified in the Product description. The Customer will be additionally informed by the Seller about the readiness of the Product for collection by sending an appropriate e-mail to the e-mail address provided by the Customer when placing the Order.
6. In the case of ordering Products with different readiness dates, the Customer may collect Products in parts (according to their readiness for collection) or collect all Products after completing the entire order.
7. The beginning of the period of readiness for the Product to be picked up by the Customer counts as follows:
a. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.
b. If the Customer chooses the method of cash on delivery - from the date of the Sale Agreement.
8. Product delivery takes place only in Poland.

9. RIGHT TO WITHDRAW FROM AN AGREEMENT

1. The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The time limit specified in para. 1 begins with the delivery of the Product to the Consumer or a person designated by him other than the carrier.
3. In the case of a Contract that covers many Products that are delivered separately, in batches or in parts, the deadline specified in paragraph 1 runs from the delivery of the last item, batch or part.
4. In the case of an Agreement which involves the regular delivery of Products for a limited period (subscription), the deadline indicated in paragraph 1 runs from taking possession of the first item.
5. The Consumer may withdraw from the Agreement by submitting to the Seller a statement of withdrawal from the Agreement. To meet the deadline for withdrawing from the Contract, it is sufficient for the Consumer to send a statement before this deadline.
6. The statement may be sent by traditional mail, fax or electronically by sending the statement to the Seller's e-mail address or by submitting the statement on the Seller's website - the Seller's contact details are specified in § 3. The statement may also be submitted on the form which the template is Annex 1 to these Regulations and the Annex to the Act of 30 May 2014 on consumer rights, but it is not mandatory.
7. In the event of sending a statement by the Consumer electronically, the Seller shall immediately send the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement to the e-mail address provided by the Consumer.
8. Consequences of withdrawal from the Agreement:
a. In the event of withdrawal from a Distance Contract, the Contract is considered null and void.
b. In the event of withdrawal from the Contract, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Contract, all payments made by him, including the costs of delivery, except for additional costs resulting from the consumer's choice. delivery method other than the cheapest usual delivery method offered by the Seller.
c. The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him.
d. Seller may withhold reimbursement until receipt of the Product back or until proof of its return is provided to him, whichever occurs first.
e. The Consumer should return the Product to the Seller's address given in these Regulations immediately, no later than 14 days from the day on which he informed the Seller about withdrawal from the Agreement. The deadline will be met if the Consumer sends the Product back within 14 days.
f. The consumer bears the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by ordinary mail.
g. The consumer is only responsible for a decrease in the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
9. In the event that due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as the cost of returning the Product, will be in the description of the Product in the Store.
10. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Contract:
a. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs,
b. in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
c. in which the subject of the service is an item subject to rapid deterioration or having a short shelf life,
d. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the start of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the Agreement,
e. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline to withdraw from the Agreement,
f. in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things,
g. in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, and whose delivery may take place only after 30 days and whose value depends on fluctuations in the market over which the Seller has no control,
h. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery,
i. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts,
j. for the supply of digital content that is not saved on a tangible medium, if the performance of the service began with the express consent of the Consumer before the deadline to withdraw from the contract and after being informed by the Seller about the loss of the right to withdraw from the Contract,

10. COMPLAINTS AND WARRANTY

1. New Products are covered by the Sales Agreement.
2. The seller is obliged to provide the customer with a product free from defects.
3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions regarding warranty in the Civil Code.
4. Complaints should be submitted in writing or by e-mail to the addresses of the Seller provided in these Regulations.
5. It is recommended that the complaint include, inter alia, brief description of the defect, circumstances (including date) of its occurrence, data of the Customer submitting the complaint, and the Customer's request in relation to the defect of the goods.
6. The Seller shall respond to the complaint request immediately, no later than within 14 days, and if he does not do so within this period, it is considered that the Client's request was considered justified.
7. Goods returned under the complaint procedure should be sent to the address given in § 3 of these Regulations.

11. EXTRAJUDICIAL WAYS OF SETTLING COMPLAINTS AND INVESTIGATING CLAIMS

1. Detailed information on the possibility for the Consumer to use extrajudicial means of dealing with complaints and redress as well as the rules of access to these procedures are available at the registered offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, Voivodship Trade Inspection Inspectorates and the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/spprawy_ind Individualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following examples of possibilities of using extrajudicial means of dealing with complaints and redress:
a. The consumer is entitled to apply to a permanent amicable consumer court referred to in art. 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to settle a dispute arising from the Agreement concluded with the Seller.
b. The consumer is entitled to apply to the voivodeship inspector of Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
c. The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).

12. PERSONAL DATA IN THE ONLINE STORE

1. The administrator of personal data of Customers collected through the Online Store is the Seller.
2. Customers' personal data collected by the administrator via the Online Store are collected in order to implement the Sales Agreement,
3. The recipients of personal data of the Online Store customers may be:
a. In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer's collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.
b. In the case of a Customer who uses the Online Store with an electronic payment method or payment card, the Administrator provides the Customer's collected personal data to the selected entity operating the above payments in the Online Store.
4. The Customer has the right to access their data and correct it.
5. Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this agreement.

13. FINAL PROVISIONS

1. Agreements concluded through the Online Store are concluded in Polish.
2. The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in methods of payment and delivery - to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about any change at least 7 days in advance.
3. In matters not covered by these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; Act on the provision of electronic services; Consumer Rights Act, Personal Data Protection Act.
4. The customer has the right to use extrajudicial means of dealing with complaints and redress. To this end, it may submit a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.